FAQs • Cookeville, TN • CivicEngage

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I had a water leak and would like an adjustment on my bill?: If you have a water leak it is possible in some cases to get an adjustment. You must call Brent Herron, Customer Service/Metering Superintendent at 931-520-5229.

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Water & Sewer

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1. How do I apply for water service?: If you are simply having a service such as water switched over into your name, you can apply for service at City Hall.

2. How do I apply for a new water meter?: A new water meter for new construction can be obtained by coming to the Water Quality Control Department.

3. How do I apply for a new sewer tap?: A sewer tap for new construction can be obtained by first applying for a valid plumbing permit issued by the City of Cookeville Codes Department located in City Hall and then coming to the Water Quality Control Department and paying a connection charge as listed in the Rates portion of our website.

4. I had a water leak and would like an adjustment on my bill?: If you have a water leak it is possible in some cases to get an adjustment. You must call Brent Herron, Customer Service/Metering Superintendent at 931-520-5229.

5. How do I stop service?: To discontinue your water service, you must come by City Hall and request service be shut off.

6. How do I learn about my septic system?: If your aren’t connected to the City Sewer System or if you live outside the City Limits, then chances are you have a traditional septic system. Visit the EPA website that answers questions and provides tips on the maintenance and care of your septic system.

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