Customers may arrange to have their bill payments electronically debited from their bank accounts on the net due date. Any payment refused by the financial institution as non-payable will be assessed a returned check charge, unless the return was due to bank error. An electronic bank draft payment form (PDF) must be submitted along with a voided check.
You can pay by phone 24 hours a day by calling 931-286-7021. You will need your account number, when placing the call.
Cash and check payments are accepted at the customer service counter and the drive through window at City Hall. For in-person debit, credit card or e-check payments, you can use the new payment kiosks located at City Hall (45 E Broad St) and the Cookeville Electric Department (55 W Davis Rd). For your convenience, we have a drive through window for utility bill payment and a night depository for after hours payments. Bills may be paid Monday through Friday, 8 a.m. to 4:30 p.m. at the Municipal Building. Payment may also be made by mailing to:
City of Cookeville Customer Service Department P.O. Box 998 Cookeville, TN 38503