Customers may arrange to have their bill payments electronically debited from their bank accounts on the net due date. Any payment refused by the financial institution as non-payable will be assessed a returned check charge, unless the return was due to bank error. An electronic bank draft payment form (PDF) must be submitted along with a voided check.
You can pay by phone 24 hours a day by calling 931-286-7021.
Cash and check payments are accepted at the customer service counter and the drive through window at City Hall. For in-person debit, credit card or e-check payments, you can use the new payment kiosks located at City Hall (45 E Broad St) and the Cookeville Electric Department (55 W Davis Rd). For your convenience, we have a drive through window for utility bill payment and a night depository for after hours payments. Bills may be paid Monday through Friday, 8 a.m. to 4:30 p.m. at the Municipal Building. Payment may also be made by mailing to:
City of Cookeville Customer Service Department P.O. Box 998 Cookeville, TN 38503