FAQs • Cookeville, TN • CivicEngage

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Where can I apply for gas service?: To apply for gas service you will need to visit the Customer Service Department at 45 East Broad St.

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Gas Department

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1. What should I do if I smell gas?

If you smell natural gas or any odor out of the ordinary please contact the Cookeville Gas Department immediately. One of our service technicians will come out for further investigation and follow-up to ensure your safety. Contact information is listed below:

7:45 AM - 4:45 PM: (931)-520-4427

After Hours: (931)-526-9591

In the event of an emergency please contact 911

2. Where can I apply for gas service?: To apply for gas service you will need to visit the Customer Service Department at 45 East Broad St.

3. How do I get my gas line located?: If you are starting a new project or need your utility lines located for any reason please dial 811. A Tennessee One Call representative will ask you a brief set of questions regarding your location and project information and a Cookeville Gas Department representative will locate your gas line free of charge. Always remember to call TN 811 before starting any project, no matter how large or small.

4. How can I get an estimate for a gas service line to be installed at my home or business?: If you are interested in adding natural gas as a utility for your home or business please contact our office by phone at (931) 520-4427 or directly at 16 N Oak Ave. One of our representatives will begin the process of measuring your service line and gathering a quote for your materials. We do not charge labor for service line installations. If you have any questions about a current service or future needs please feel free to contact us.

5. Do you serve gas in my area?: We serve the city limits of Cookeville and Algood, TN and many areas within Putnam County. If you are curious if we serve gas in your area, please contact us at (931) 520-4427 and we can help you with all of your concerns and future gas needs.

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